Return and Refund Policy

At Glamuh, we’re dedicated to ensuring you love every purchase. If you're not completely satisfied with your vanity mirror or accessory, we're here to help with our hassle-free returns and refund policy.

Returns

We offer a 30-day return policy for all products purchased directly from glamuh.com. Returns are always free, and a prepaid return shipping label is included in your package for your convenience.

Refunds

Refunds will be processed to your original payment method within 5 business days after we confirm receipt and inspection of your returned item(s). Depending on your bank or credit provider, it may take additional time for the refund to reflect in your account.

How to Initiate a Return

  1. Contact Us:

  2. Prepare Your Return:
    Securely pack the item in its original packaging with all included accessories and documentation.

  3. Ship the Product:
    Use the prepaid shipping label provided in your original package, and drop off the parcel at your nearest shipping carrier location.

Return Eligibility

To be eligible for a return, products must be in resalable condition, defined as:

  • Unused and unaltered
  • No visible damage or signs of wear
  • Returned in original packaging with all accessories

Glamuh reserves the right to determine eligibility of returned items.

Important Notes

  • Returns must be initiated within 30 calendar days from the delivery date. Delivery confirmation provided by the shipping carrier determines this date.
  • Photos Required: For returns related to damage, defects, or incorrect products, please provide clear photographs illustrating the issue when contacting our support team.

Non-Returnable Items

The following items are not eligible for return:

  • Individually purchased replacement components or accessories.
  • Custom-made or personalized products clearly indicated as non-returnable.
  • Items marked as final sale or clearance.

Exchanges

Currently, we do not process direct exchanges. If you'd like to exchange your product, please initiate a return for the original purchase and place a new order for the desired item once your refund is processed.

Warranty

Glamuh proudly offers a one-year warranty on all vanity mirrors and accessories. This warranty covers defects in materials, workmanship, and damage sustained during shipping. Warranty repairs or replacements are provided free of charge.

Warranty Conditions:

  • Proof of Purchase: Original email purchase confirmation.
  • Valid Purchases: Applies to products purchased directly from glamuh.com or authorized retailers.
  • Non-transferable: Warranty is void if the item has been resold or gifted.
  • Proper Use: Products must be used as intended and under normal conditions.

Warranty Exclusions:
This warranty does not cover damages resulting from:

  • Negligence or misuse
  • Accidents or improper handling
  • Unauthorized alterations or modifications
  • Commercial use
  • Damage caused by pets, improper cleaning, or maintenance

Contact Us

For any questions or assistance with your return or refund, please reach out to our Customer Service team:

  • Email: hello@glamuh.com
  • Phone: +1 (989) 718-9617
  • Customer Service Hours: Monday to Friday, 9 AM – 5 PM EST